“The customer is always right” — If you’re a millennial or from a generation before that, you’re all too familiar with this phrase. And many of us probably somehow benefited from this mantra as a ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. $3 trillion is at risk. It’s been seven years since I wrote about how poor customer service ...

Complaints about the quality of customer service are on the rise, and a new study suggests consumers have reached the boiling point. Researchers at Arizona State University’s business school have ...

The authors do not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and have disclosed no relevant affiliations beyond their ...